Terms of Service

Hotel Companion — The hospitality intelligence platform provided by Axionari, built on Companion OS.

Companion OS — The underlying Organizational Intelligence Platform that powers Hotel Companion.

Customer — The organization subscribing to or using Hotel Companion.

Users — Authorized employees, administrators, contractors, or representatives of the Customer.

Guest — Any individual interacting with Hotel Companion on behalf of the Customer.

Hotel Companion is designed to help hospitality organizations improve guest experiences, coordinate operations, and generate organizational intelligence.

You agree to use the service only for lawful business purposes and in accordance with these Terms.

You may not: Use the platform for unlawful activities. Attempt unauthorized access to systems or data. Interfere with platform availability or security. Reverse engineer the platform except where permitted by applicable law. Use the platform to generate harmful, abusive, or fraudulent content. Circumvent usage limitations or security controls.

Customers are responsible for: Maintaining accurate account information. Managing authorized users. Protecting login credentials. Ensuring compliance with applicable privacy laws. Obtaining any required consents from guests. Reviewing AI-generated recommendations before relying on them in situations requiring human judgment.

The Customer remains responsible for decisions made using the platform.

Hotel Companion uses artificial intelligence to assist with communication, recommendations, workflow coordination, and organizational intelligence.

AI-generated responses are intended to support—not replace—professional judgment.

Customers acknowledge that AI outputs may occasionally contain inaccuracies and should be reviewed where appropriate.

Customers retain ownership of all data they provide to Hotel Companion. This includes: Knowledge bases; Operational documentation; Policies; Guest interactions; Uploaded content; Business information.

Hotel Companion receives only the rights necessary to process this information for providing the contracted services.

We do not acquire ownership of Customer Data.

Hotel Companion, Companion OS, software, designs, documentation, trademarks, branding, and related intellectual property remain the exclusive property of Axionari or its licensors.

These Terms do not transfer ownership of our intellectual property.

Each party agrees to protect confidential information received from the other.

Confidential information includes non-public business, operational, technical, financial, and strategic information disclosed during the relationship.

Confidential information may not be disclosed except as required by law or with prior written authorization.

We strive to provide reliable and continuously available services.

However, availability may occasionally be affected by: Scheduled maintenance; Security updates; Infrastructure failures; Third-party service interruptions; Force majeure events.

We do not guarantee uninterrupted availability.

Hotel Companion may integrate with third-party hospitality systems and external platforms.

The availability and functionality of those integrations may depend on third-party providers.

We are not responsible for changes, outages, or discontinuation of third-party services.

Commercial terms, subscription pricing, implementation services, and payment schedules are governed by your Order Form, Master Services Agreement, or other commercial agreement.

Failure to pay applicable fees may result in suspension or termination of service.

You may not use Hotel Companion to: Violate applicable laws. Infringe intellectual property rights. Distribute malware. Attempt unauthorized access. Interfere with platform operation. Generate illegal or fraudulent content. Impersonate another person or organization. Use the platform in ways that threaten platform security or reliability.

We may suspend access to the platform if necessary to: Protect platform security. Prevent abuse. Respond to legal requirements. Address material violations of these Terms.

Where practical, we will provide reasonable notice before suspension.

Either party may terminate services in accordance with applicable contractual agreements.

Upon termination: Customer access will cease. Customer data will be handled according to contractual obligations and applicable law. Certain legal obligations survive termination, including confidentiality and intellectual property provisions.

Hotel Companion is provided on an “as available” and “as is” basis.

While we strive for accuracy and reliability, we do not guarantee that the platform will be uninterrupted, error-free, or suitable for every particular purpose.

Customers remain responsible for operational decisions made using the platform.

To the maximum extent permitted by applicable law, Axionari shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, business interruption, loss of goodwill, or loss of data.

Our aggregate liability shall not exceed the amounts paid by the Customer under the applicable agreement during the twelve months preceding the event giving rise to the claim, unless otherwise required by law.

Customers agree to indemnify and hold harmless Axionari from claims arising from: Customer misuse of the platform. Violation of these Terms. Violation of applicable law. Customer-provided content. Unauthorized use of the services.

These Terms shall be governed by the laws specified in the applicable commercial agreement between the parties.

Any disputes shall be resolved in the agreed jurisdiction unless otherwise required by applicable law.

We may update these Terms periodically to reflect changes in our services or legal requirements.

The latest version will always be available on our website.

Continued use of the services after changes become effective constitutes acceptance of the updated Terms.

Questions regarding these Terms may be directed to: legal@axionari.com

Hotel Companion — Powered by Axionari

Hospitality is built on trust.

These Terms are designed to establish a clear, transparent relationship between Hotel Companion and the organizations we serve.

Our goal is simple: build technology that helps hospitality organizations understand their guests, preserve their knowledge, and create exceptional experiences responsibly.