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THE PRODUCT

Understands the guest.
Works for your hotel.

Voice and text conversations, relevant offers and useful memory. Your hotel sets the rules.

MEMORY & CONTEXT

Remember what matters.

Use what the guest has shared to make the next answer—and the next offer—more relevant.

JL
Jamie L.Shared preference

Quiet surroundings

Saved with guest permission
  1. 01

    Before arrival

    “A quiet room, please.”

  2. 02

    During the stay

    “Dinner somewhere peaceful.”

  3. 03

    On the next visit

    “Welcome back. Another quiet room?”

Illustrative guest journey
What does HC remember?

Current-stay requests and conversation context are separate from saved preferences. Reuse across visits or channels requires agreed identity checks, guest permission, access and retention settings. Guests can update or withdraw shared preferences. Human handoffs carry the relevant conversation context.

COMPANION CONTROL

Your offers. Your rules. Your results.

Set the offers and service rules. Follow requests through to their confirmed outcome.

Companion ControlIllustrative workspace

CASA DEL MAR

Offers & rules

AM
HOTEL-APPROVED OFFER

An evening for two

Terrace dinner + selected wine

When it fitsDining interest · Anniversary
Protect the marginMinimum price + service cost rules
Respect the guestNo offer after a decline or complaint
Confirm fulfilmentStaff or connected system confirms
Follow the guest-to-team handoff
Who confirms and delivers a service?

The hotel team or a validated connected system confirms availability, accepts requests and records completion. HC keeps the guest informed. Sent, accepted, confirmed, paid and delivered are different states; guest language must match the verified state.

A conversation, not a phone menu.
Guest + Hotel Companion
0:000:00
Recorded example · Sample hotel · English

LISTEN. READ. EXPERIENCE.

It listens to what matters.

THE OUTCOME-BASED PILOT

Start with one hotel.
Pay for proven value.

No upfront software or standard setup fee for a qualified pilot. Agree how value is measured before launch. No verified lift means no success fee.

Discuss your pilotSee the pilot terms
Success fee: an agreed share of additional contribution after costs. Custom connections and optional hardware priced separately.