Privacy Policy

Depending on how Hotel Companion is deployed, we may collect information necessary to provide our services. This may include:

Account Information — Name; Business email; Company; Role; Contact information.

Organization Information — Hotel information; Property configuration; Knowledge base content; Operational procedures; Amenities; Destination information; Business settings.

Guest Interactions — Depending on your organization’s implementation, Hotel Companion may process: Guest questions; Guest requests; Service interactions; Voice conversations; Chat conversations; Feedback; Operational requests. Guest interaction data is processed to improve service delivery and generate organizational intelligence.

Technical Information — Device information; Browser type; IP address; Log data; Performance metrics; Diagnostic information. This information helps us maintain platform reliability and security.

We use information to: Provide Hotel Companion services. Respond to guest requests. Coordinate operational workflows. Generate Guest Intelligence. Improve product performance. Maintain platform security. Provide customer support. Develop new capabilities. Comply with legal obligations.

We do not sell personal information.

Hotel Companion uses artificial intelligence to help organizations understand guest needs, coordinate operations, and improve hospitality.

AI-generated responses may assist employees but should not replace human judgment in situations requiring professional discretion or emergency response.

Organizations remain responsible for decisions made using our platform.

One of Hotel Companion’s core capabilities is preserving organizational knowledge.

Knowledge contributed by your organization remains your organization’s intellectual property.

Hotel Companion processes this information solely to provide and improve the services you authorize.

Security is a foundational design principle of Companion OS.

We employ industry-standard administrative, technical, and organizational safeguards designed to protect customer information. These safeguards include: Encryption in transit; Encryption at rest; Role-based access controls; Authentication; Audit logging; Infrastructure monitoring; Continuous security improvements.

No security system is perfect, but protecting customer information remains one of our highest priorities.

Information is retained only as long as necessary to provide services, comply with contractual obligations, resolve disputes, and satisfy applicable legal requirements.

Organizations may request deletion of their data in accordance with applicable law and contractual agreements.

Hotel Companion integrates with third-party services selected by our customers.

These may include hospitality systems, cloud infrastructure providers, analytics services, authentication providers, and communication platforms.

Each third-party provider maintains its own privacy practices.

Hotel Companion serves organizations globally.

Information may be processed in jurisdictions outside your country where our infrastructure or service providers operate.

Where required, appropriate safeguards are implemented for international data transfers.

We use cookies and similar technologies to: Maintain secure sessions; Remember preferences; Measure website performance; Improve user experience; Analyze platform usage.

You may manage cookie preferences through your browser settings.

Read our Cookie Policy →

Depending on your jurisdiction, you may have rights regarding your personal information, including: Access; Correction; Deletion; Restriction; Objection; Data portability; Withdrawal of consent where applicable.

Requests may be submitted using the contact information below.

Hotel Companion is intended for hospitality organizations and business users.

It is not designed for direct use by children.

We may update this Privacy Policy from time to time as our products evolve.

Material changes will be reflected by updating the “Last Updated” date.

Questions regarding this Privacy Policy may be directed to: privacy@axionari.com

Hotel Companion — Powered by Axionari

Hospitality is built on trust.

Technology should strengthen that trust—not compromise it.

We are committed to building intelligent systems that respect privacy, protect information, and help organizations create exceptional experiences responsibly.